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Batch
Job Server Technical Support
Solutions to frequently encountered problems are provided in the Trouble
Shooting Help topic for BJS Administrator. After starting BJS
Administrator, select Contents in the Help menu. Choose Search, then
select the Trouble Shooting Help topic.
To expedite your technical support request, please provide the
information below. Feel free to cut and paste this text and email it.
After this information is provided, the records will be updated, and
technical support staff will reply. Camellia Software’s full contact
information is on the order form in BjsInfo.ZIP.
The support staff does
not participate in online video or telephone conferences.
1. The number of usernames per server
2. BJS build number on both clients and servers
3. Current licensed user's name, email, telephone number and address
where the BJS server is installed. Street name and number, city, state,
municipality or province and postal code. Country name.
4. Purchase dates of all licenses
5. The number of Windows NT 4.0, Windows 2000, 2003, 2008, 2012 Original
Release, 2016, 7, 8, 10, XP and Vista computers running the BJS service. This
includes: production, backup, emergency, test, off-site storage, cloned,
virtual, cloud, and all servers where the BJS service is installed.
6. Please send a copy of the BJSSYS.DAT file. This file is located in
the BJS installation directory on your BJS Server. The path for this
file will be : ...BJS\CTRLDATA\BJSSYS.DAT Where ...BJS is the directory
where you installed Batch Job Server.
7. Microsoft operating system(s) being used.
8. The complete text of any error messages in the application event log
or elsewhere.
Each Windows computer executing BJS batch jobs is considered to be a BJS
server. Test servers, development servers, backup servers, emergency
servers, disaster recovery system servers, virtual servers, off-site
storage servers, cloned servers, and production servers must be
licensed. Each of these computers requires a separate BJS license.
Batch Job Server Support Pricing
All technical documentation for Batch Job Server including information
on obtaining technical support is contained in the Help system for BJS
Administrator. To install BJS Administrator, return to the Batch Job
Server home page and download Batch Job Server.
An incident is automatically closed by Camellia Software Staff after 10
calendar days from the date of the last communication by the end user
(customer), if the end user is not exchanging ongoing communication. The
end user may reopen the incident by starting a new incident, by
contacting Camellia Software via email. If you have additional
questions, contact our office via email.
How to
Migrate BJS Jobs to New BJS Servers
Contact our office for detailed technical support. Please complete the
technical support questions above with your inquiry.
Locating the BJS Build Number
In the Startup Message: The BJS version and build are in the BJS service
startup message in the Application Event log. Stop and restart the BJS
service and then open the application event log and find the startup
message.
In the Job Log Header: An alternate way to find the BJS version and
build is to open BJS Administrator, connect to BJS on the computer where
the BJS service is running. Then double-click on a job appearing in the
Active Job List. This appears right after you connect. The job log for
the job will appear on the screen. The BJS version and build are in the
job log header.
Limitations of the Microsoft Operating Systems
Technical problems experienced are not always caused by BJS. These
problems can be caused by limitations or the design of the Microsoft
Windows operating systems. For those with BJS technical support,
Camellia Software staff will work to discover if this is the case.
Regarding Windows 2012 original release build 9200, BJS has full functionality. Some users have reported limited BJS function with Windows 2012 R2 build 9600. These BJS users have reverted to Windows 2012 original release build 9200, and then reported BJS is fully functional.
Our experienced, senior level staff has extensive experience with
Windows. Our knowledge of the Windows operating systems is based on
publicly available information from Microsoft and their corporate
website. Camellia Software does not represent Microsoft. We are third
party software developers for the Windows operating systems.
If it is determined that a problem originates from a Microsoft product,
you will be asked to open a support incident with Microsoft. We will be
happy to work with you and Microsoft to resolve the incident. If an
incident is opened, please let us know how it resolves.
Saving work from evaluation copy to licensed copy or for other server migration.
The temporary copy of Batch Job Server (BJS) is fully-functional. Email
Camellia Software for installation information. The difference between
the evaluation copy and the licensed copy is that the evalution copy
needs a password each month to keep it running. The evaluation copy has
a capacity for up to 30 usernames. The license you purchase will be
limited to the number of usernames you purchase.
Once full payment is received, you receive the licensed copy. Please
download it from internet, according to the directions that will be
emailed to you.
Then, in order to insure that previously defined jobs are saved when
upgrading a license from the evaluation copy to the licensed copy, you
need to back up several files. This information is provided via email in
your evaluation password email reply from Camellia Software. Please
contact Camellia Software via email with your request if you need it
sent again.
If you need a price quote in a WORD document for your impending order,
contact our office. Note the number of servers, including test,
development, production, emergency, disaster recover systems, virtual,
cloned and every server that the BJS service will be installed. Each
type of server must be licensed. Full pricing is published on the
pricing page of this website.
Support Policy
We reserve the right to reject questions, emails, or other
communications that include inappropriate content, profanity, slander,
disparaging references to other retailers, spam, unprofessional remarks
or behavior, or contain personal information. Thank you for your
understanding and have a great day!
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