Camellia Software Corporation   

Developers of Batch Job Server - Reliable Batch Job Scheduling for Windows Operating Systems

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Batch Job Server Technical Support
Solutions to frequently encountered problems are provided in the Trouble Shooting Help topic for BJS Administrator. After starting BJS Administrator, select Contents in the Help menu. Choose Search, then select the Trouble Shooting Help topic.

To expedite your technical support request, please provide the information below. Feel free to cut and paste this text and email it.

After this information is provided, the records will be updated, and technical support staff will reply. Camellia Software’s full contact information is on the order form in BjsInfo.ZIP. The support staff does not participate in online video or telephone conferences.

1. The number of usernames per server
2. BJS build number on both clients and servers
3. Current licensed user's name, email, telephone number and address where the BJS server is installed. Street name and number, city, state, municipality or province and postal code. Country name.
4. Purchase dates of all licenses
5. The number of Windows NT 4.0, Windows 2000, 2003, 2008, 2012 Original Release, 2016, 7, 8, 10, XP and Vista computers running the BJS service. This includes: production, backup, emergency, test, off-site storage, cloned, virtual, cloud, and all servers where the BJS service is installed.
6. Please send a copy of the BJSSYS.DAT file. This file is located in the BJS installation directory on your BJS Server. The path for this file will be : ...BJS\CTRLDATA\BJSSYS.DAT Where ...BJS is the directory where you installed Batch Job Server.
7. Microsoft operating system(s) being used.
8. The complete text of any error messages in the application event log or elsewhere.


Each Windows computer executing BJS batch jobs is considered to be a BJS server. Test servers, development servers, backup servers, emergency servers, disaster recovery system servers, virtual servers, off-site storage servers, cloned servers, and production servers must be licensed. Each of these computers requires a separate BJS license.  

Batch Job Server Support Pricing

All technical documentation for Batch Job Server including information on obtaining technical support is contained in the Help system for BJS Administrator. To install BJS Administrator, return to the Batch Job Server home page and download Batch Job Server.  


An incident is automatically closed by Camellia Software Staff after 10 calendar days from the date of the last communication by the end user (customer), if the end user is not exchanging ongoing communication. The end user may reopen the incident by starting a new incident, by contacting Camellia Software via email. If you have additional questions, contact our office via email.


How to Migrate BJS Jobs to New BJS Servers
Contact our office for detailed technical support. Please complete the technical support questions above with your inquiry.

Locating the BJS Build Number
In the Startup Message: The BJS version and build are in the BJS service startup message in the Application Event log. Stop and restart the BJS service and then open the application event log and find the startup message.

In the Job Log Header: An alternate way to find the BJS version and build is to open BJS Administrator, connect to BJS on the computer where the BJS service is running. Then double-click on a job appearing in the Active Job List. This appears right after you connect. The job log for the job will appear on the screen. The BJS version and build are in the job log header.  

Limitations of the Microsoft Operating Systems
Technical problems experienced are not always caused by BJS. These problems can be caused by limitations or the design of the Microsoft Windows operating systems. For those with BJS technical support, Camellia Software staff will work to discover if this is the case.

Regarding Windows 2012 original release build 9200, BJS has full functionality. Some users have reported limited BJS function with Windows 2012 R2 build 9600. These BJS users have reverted to Windows 2012 original release build 9200, and then reported BJS is fully functional.

Our experienced, senior level staff has extensive experience with Windows. Our knowledge of the Windows operating systems is based on publicly available information from Microsoft and their corporate website. Camellia Software does not represent Microsoft. We are third party software developers for the Windows operating systems.

If it is determined that a problem originates from a Microsoft product, you will be asked to open a support incident with Microsoft. We will be happy to work with you and Microsoft to resolve the incident. If an incident is opened, please let us know how it resolves.


Saving work from evaluation copy to licensed copy or for other server migration.

The temporary copy of Batch Job Server (BJS) is fully-functional. Email Camellia Software for installation information. The difference between the evaluation copy and the licensed copy is that the evalution copy needs a password each month to keep it running. The evaluation copy has a capacity for up to 30 usernames. The license you purchase will be limited to the number of usernames you purchase.

Once full payment is received, you receive the licensed copy. Please download it from internet, according to the directions that will be emailed to you.

Then, in order to insure that previously defined jobs are saved when upgrading a license from the evaluation copy to the licensed copy, you need to back up several files. This information is provided via email in your evaluation password email reply from Camellia Software. Please contact Camellia Software via email with your request if you need it sent again.

If you need a price quote in a WORD document for your impending order, contact our office. Note the number of servers, including test, development, production, emergency, disaster recover systems, virtual, cloned and every server that the BJS service will be installed. Each type of server must be licensed. Full pricing is published on the pricing page of this website.

Support Policy

We reserve the right to reject questions, emails, or other communications that include inappropriate content, profanity, slander, disparaging references to other retailers, spam, unprofessional remarks or behavior, or contain personal information. Thank you for your understanding and have a great day!